Last updated: April 23, 2026
Surron Vault ships electric bikes and accessories nationwide across the contiguous United States.
Order Processing
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
- You will receive an email confirmation with tracking information once your order ships
- Orders placed after 2:00 PM CST are processed the following business day
Shipping Methods & Timeframes
| Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Ground | 5–10 business days | Accessories & parts |
| LTL Freight | 7–14 business days | Full-size bikes (curbside delivery) |
| Expedited | 2–4 business days | Available on select items — contact us |
Shipping Rates
- Flat rate: 0 on all orders shipped within the contiguous United States
- Rate applies to all bike orders regardless of size or destination
- No hidden fees — the 0 shipping cost is displayed at checkout before payment
- Free local pickup available at our Little Rock showroom (no shipping charge)
Carriers
We ship via UPS, FedEx, and LTL freight carriers (XPO, Estes, R+L Carriers) depending on item size and destination.
Curbside Freight Delivery
Full-size bikes are delivered by freight carrier to the curb outside your address. The carrier will contact you to schedule a delivery window. Someone must be present to accept and inspect the delivery. We are not responsible for packages left unattended after delivery confirmation.
Shipping Restrictions
- We ship to all 48 contiguous U.S. states
- We do not currently ship to Alaska, Hawaii, or internationally
- We do not ship to P.O. Boxes for large items
Damaged Shipments
Inspect all packages at delivery. If damage is visible, note it on the carrier’s delivery receipt before signing and contact us within 48 hours at info@surronvault.com with photos. We will file a freight claim and arrange resolution.
Local Pickup
Free local pickup is available at our showroom:
4509 W Dixon Rd, Little Rock, AR 72206
Please contact us to schedule a pickup appointment.
Contact
Questions about shipping? Email info@surronvault.com